Delete your account

1. Delete your account in the app

Open the GreenBidz app and go to Account ▸ Security ▸ Delete account. You will be asked to re-enter your password, shown anything still outstanding on your account, and asked to confirm.

Deletion happens immediately once you confirm. No email exchange is needed and nobody has to approve it.

2. Delete your account by email

If you no longer have the app installed, email support@greenbidz.com from the address your account is registered to and ask us to delete your account. We reply to confirm once it is done.

We can only act on a request sent from the registered email address, or one we can otherwise verify belongs to the account holder — otherwise anyone could close someone else's account.

3. What is deleted

Your name, phone numbers, company name, business registration and tax numbers, country, industry and category preferences are erased from our records.

Your login is permanently disabled and your email address is replaced with an unusable placeholder, so the account cannot be signed into or recovered.

Listings of yours that are still on the market are withdrawn, so they no longer appear to buyers.

4. What we keep, and why

Records of completed transactions are retained: orders that have been paid, shipped or delivered, together with the payments, invoices and bids attached to them. These are financial and legal records, and we are required to keep them for accounting, tax and dispute-resolution purposes.

Those records are no longer linked to your name or contact details — but the transaction itself, and the amounts involved, remain in our accounts.

Messages you sent to other users may remain visible to the person you were talking to, in the same way an email you have sent stays in the recipient's mailbox.

5. Before you delete

Deletion cannot be undone. If you have live auctions, unpaid orders or pending payouts, settle them first — the app will tell you what is outstanding before you confirm.

If you only want to stop receiving emails, or you are not sure deletion is what you need, contact support@greenbidz.com first and we will help.